Our carers uphold our reputation and are valued in the community. They are themselves part of our own community of special people wanting to deliver the highest standard of care – upholding the principles of kindness and compassion – to give our clients dignity and respect and their families the greatest gift of all – peace of mind.
Our mission statement
Having gone through our own first-hand experience of caring for an individual within the home environment, we have realised the importance of finding someone with the compassion and skill levels to care for a loved one.
We want to change the approach to the care system in the UK and put people first. We want to give families the comfort of knowing they will receive the best care available to them.
Trained, compassionate skilled carers are central to our core values and we recognise them and reward them for their work ethic. We all know first-hand that personal and reliable care is invaluable.
We want as many people as possible to be able to choose to stay in their own homes for as long as they possibly can and we want all families to enjoy those special memorable moments safe in the knowledge their loved ones are in capable caring hands.
We care passionately. We believe we have all the ingredients to enhance the quality of care by catering to the needs of individuals and their families to deliver an outstanding care service.
Who we are
Careville is home care business which was founded by Milisha Crawford-Truscot. With a great deal of experience in the healthcare sector combined with passion for looking after elderly people.
Her passion is to provide a person centred home care service that considerers fully the needs of the individuals being cared for, including but not limited to cultural, traditional and personal values
What we believe
We adhere to our principles at all times
Kindness and Compassion
At all times to act with kindness and compassion to provide the best quality of care.
At all times to treat each client with respect and as an individual and to look after them as their needs require.
Highest Quality of Care
At all times to ensure the highest standard of care and to anticipate and respond to the client’s changing needs.
Reliability and punctuality
At all times to adhere to the client’s schedule to make the caring experience a warm and genuine one.
That something extra
To be diligent and mindful of the client’s changing health and care requirements at all times and to go that extra step to continually improve the client’s quality of life.
Embrace cultural differences
At all times to embrace cultural differences, be respectful of race and ethnicity, to dress appropriately and be respectful of the client’s home and surroundings.
Why choose Careville as your Home Care provider?
Careville specialises in providing home care to dependent adults - carefully matching carers to meet the needs of our our clients.
We are growing through word of mouth and positive recommendations based on our consistently good service to our clients and carers.
We are registered with CQC (Care Quality Commission) and work closely with Social Services Departments and health professionals.
We look after our carers
We know that if our carers are happy and confident in their abilities then they will do an excellent job.
Training is a core part of the carer induction process. We give all new carers an induction training course and every carer comes back for a yearly update. Training in specialist areas is also ongoing throughout their time with us.
We also have a specialist carer support team who are there to offer help, advice and a listening ear to all of our carers should they require it.
Our support staff are there to make sure that we have all the procedures working well to act quickly and efficiently on each client’s behalf, including our ability to start work for a client often within 24 or 48 hours of being asked.